R&R Cleaning Co. proudly serves Avon, Avon Lake, Bay Village, Columbia Station, Fairview Park, North Olmsted, North Ridgeville, Olmsted Twp., Olmsted Falls, Rocky River, and Westlake. Not seeing your hometown listed? Reach out to inquire about availability. We currently have limited schedule openings in Elyria, Strongsville, and Parma.
Are You a Franchise?
No, R&R Cleaning Co. is a locally-owned and operated business. Founded by North Olmsted residents, Ron & Rachel Smith, we have a team of 6 highly trained, happy cleaners, completed over 750 cleaning appointments, and with over 50 recurring clients and growing, we're all about providing high-quality cleaning services with a personal touch.
SERVICES & SCHEDULING
Do I Have to Be Home for the Cleaning Service?
No, you don't need to be home, just provide us the access instructions. When needed, we can provide key lockboxes to be placed on your door or other accessible location on the day of cleaning.
Do I Need to Leave During the Cleaning Service?
While it's not a must, we do recommend vacating the room we're cleaning. It's all about safety and comfort for you and our team. If you prefer to stay put in an area, let us know, and we'll either clean it later or skip it.
PRICING & PAYMENT
How Do We Price Our Cleaning Services?
Our pricing is customized based on your home's size and layout, type of service, frequency of cleaning, condition of your home, and any special materials, requests, or requirements. For an accurate quote, we offer free in-home estimates.
Why Do Cleaning Service Prices Vary So Much?
It boils down to professionalism and service type. Budget-friendly 'cleans on the side' options might lack the formal structure and legal compliance of professional services, leading to hidden costs and inconsistencies. Our professional service, while initially more, offers reliability, compliance, and peace of mind.
QUALITY & STAFFING
Are Your Cleaning Staff Trained and Vetted?
Absolutely! Our staff undergoes extensive training and background checks to ensure high-quality service and security for our clients.
Do You Use Employees or Subcontractors?
We use only our own employees, trained to our high standards, to maintain quality and professionalism in our cleaning services.
Will the Same Person Clean My Home Every Time?
We try to assign the same cleaner to your home for each visit. While we strive for this consistency, it's not always guaranteed due to scheduling.
PREPARATION & POLICIES
What Do I Need to Do to Prepare for Cleaning Day?
A few simple steps can help us provide efficient service: declutter surfaces, secure pets, inform us about parking, provide home access instructions, and secure valuables. Ensuring operational utilities like water and electricity is also essential.
Do I need to supply anything?
We will bring everything needed to make your home sparkle!
What is Your Cancellation or Rescheduling Policy?
We understand that plans change. For cancellations or rescheduling, we request a 48-hour notice. For more details, please refer to our Terms and Conditions page.
REFERRALS & SATISFACTION
Do You Have a Referral Program?
Yes, we love referrals and consider them the highest compliment! If someone you refer becomes a client, make sure they mention your name for a discount on your next cleaning, and a discount for themselves as well! It's our way of thanking you for helping our business grow.
Do You Offer a Service Guarantee?
Yes! If you're not completely satisfied, inform us within 24 hours, and we'll re-clean at no extra charge.Â
SPECIAL REQUESTS & OTHER QUESTIONS
How Do I Book a Cleaning Appointment?
Requesting an appointment is simple. Start with our Request A Quote form or give us a call at 440-703-0873 and we'll work with you to schedule a convenient consultation and cleaning time.
How Do I Book a Move-In or Move-Out Deep Cleaning?
Fill out our Request an Estimate form to get started. Book in advance, especially during busy periods, and ensure utilities are connected. We'll confirm your appointment once we understand your specific needs.
Should I Have a Spring/Deep Cleaning Every Year?
Many clients opt for an annual Top To Bottom Deluxe Deep Cleaning to maintain those hard-to-reach places that require a two-step ladder.
Are There Any Commitments or Contracts?
We do not require any commitments. We believe our quality will keep you coming back!
How Many People Will Clean My Home
Recurring appointments are handled by one cleaner and deep cleanings, especially in larger homes, will require two or three cleaners.
